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Legal Terms That Govern Your Account

At homebet8, our legal terms set out clearly what you can expect from us and what we ask of you when you open an account and use our…

Account Eligibility by Local LawData Protection & PrivacyCookies & Tracking PolicyTerms of UseDispute Resolution

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How Our Legal Framework Applies to You

homebet8 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to homebet8 and the enforceability of these terms depend on the laws of your jurisdiction. You may use this platform only where local law permits you to do so. Our terms are governed by the jurisdiction in which we are incorporated, and any dispute that

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cannot be resolved informally will be referred to binding arbitration under those rules. Nothing in these terms removes or limits rights you hold under applicable consumer protection law in India. When you make deposits through UPI, Paytm or PhonePe, the transaction records linked to your account
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are retained as legally required and can be accessed by you on request through our support channels.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us on Legal or Policy Questions

If you have a question about our terms, a request related to your personal data, or a concern about how a policy applies to your account, our support team handles legal enquiries…

Email — Legal & Policy Send detailed legal queries, data access requests or account policy questions to our dedicated legal inbox. We aim to acknowledge within 24 hours and resolve within 7 working days under applicable law.

Live Chat — Account Issues Use the live chat window in your account dashboard to raise urgent policy concerns. Our agents can escalate directly to our compliance team if your matter requires formal review beyond standard support.

Help Centre — Policy Documents Our Help Centre hosts the current version of every policy document — terms of use, privacy policy and cookie policy — so you can read the full text, check the version date and download a copy at any time.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We handle your account data with specific technical and organisational controls in place.

Personal Data Collection

We collect only the data needed to verify your identity, process transactions through UPI, Paytm or PhonePe, and comply with applicable legal obligations. No data is sold to third-party advertisers under any circumstance.

Cookie Policy in Practice

Our site uses functional, analytical and preference cookies. You can manage cookie categories through the consent panel on your first visit or revisit it anytime from the footer link — your choice is stored against your browser session.

Account Security Controls

Accounts are protected by encrypted password storage, session-token expiry and optional two-step verification. Any login from an unrecognised device triggers an email alert to the address on your account within minutes.

Data Retention Schedule

Transaction records, including UPI and PhonePe deposit logs, are held for the period required by applicable financial regulations. Once the retention period expires, data is securely deleted from our systems on a scheduled cycle.

Your Right to Access and Correct

You may request a copy of all personal data we hold about you, or ask us to correct inaccurate details, by writing to our legal inbox. We will respond and action the request within the timeframe set by applicable law.

Account Closure and Data Deletion

If you close your account, we retain only the data we are legally required to keep. All other profile information — preferences, marketing consent, saved payment labels — is removed within 30 days of account closure confirmation.

Answers to Common Legal and Policy Queries

Below are the questions we receive most often about our terms, your rights and how we handle legal matters. If your question is not covered here, reach us through live chat or email and our compliance team will respond directly.

Access depends on whether local law in your specific state or territory permits you to use an online gaming platform. We recommend checking the laws that apply to you before opening an account, as eligibility varies by jurisdiction.

We collect your name, date of birth, contact details and the payment method identifiers linked to your deposits — such as your UPI handle or Paytm number. We keep only what is necessary to verify identity and process transactions.

Write to us at our legal inbox with your registered email address and a brief description of the data you want. We will compile and send your data within the timeframe prescribed by applicable data protection law — usually within 30 days.

Transaction records are held for the minimum period required by applicable financial and anti-money-laundering regulations in the jurisdiction where we operate. Once that period passes, records are deleted on our scheduled data-purge cycle.

We remove all non-mandatory data — preferences, saved payment labels, marketing consent — within 30 days of closure. Legally required records such as transaction logs are retained only for the regulated period and then permanently deleted.

Contact us through the legal inbox or live chat, stating clearly which data use you object to. We will review the request against our legal basis for processing and respond with a decision and any available remedies within 15 working days.

If informal resolution through our support team does not satisfy you, disputes are referred to binding arbitration under the rules of the jurisdiction governing these terms. Nothing in this clause overrides any mandatory consumer rights you hold under Indian law.

Legal Terms That Govern Your Account

Reach Us on Legal or Policy Questions

Data, Cookies, Security and Your Rights

Personal Data Collection

Cookie Policy in Practice

Account Security Controls

Data Retention Schedule

Your Right to Access and Correct

Account Closure and Data Deletion

Answers to Common Legal and Policy Queries

01 Can I use homebet8 from my location in India?

02 What personal data does homebet8 collect when I open an account?

03 How can I request a copy of my personal data?

04 How long do you keep my UPI and PhonePe transaction records?

05 What happens to my data if I close my account?

06 How do I object to a specific use of my personal data?

07 How are disputes about these terms resolved?

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